Booking Cancellation Policy
We regret to inform you that bookings cannot be cancelled less than 6 days prior to the service start.
At Lufthansa City Center Desticon Travel, we are committed to delivering the highest level of service to our clients. To achieve this, we collaborate exclusively with highly educated and professional staff, including expert guides and experienced travel coordinators. Additionally, we partner with carefully selected professional suppliers who share our dedication to quality and excellence.
To ensure that every aspect of your experience is meticulously planned and executed, we require adequate time for logistics, staffing, and coordination with our suppliers. Finalizing arrangements well in advance allows us to provide seamless services and meet the high standards our clients expect. Therefore, cancellations made less than 6 days before the service start would significantly impact our ability to reallocate resources effectively and could result in operational inefficiencies.
As the cancellation request was received after this period, it is no longer possible to process a refund, and the full amount paid will be retained in accordance with our terms and conditions.
We appreciate your understanding and encourage you to reach out if you have any questions or require assistance with future bookings. We look forward to welcoming you on another occasion.
In case you would like to reschedule your booking, please contact us at dmc@lcc-desticon.com, and we will do our best to assist you.